About Us

RightPath4 (RP4) is run by dentists for dentists and provides cost-effective solutions and guidance to help you meet and exceed CQC expectations and improve your practice for the benefit of the whole team.

RP4 is a simple yet comprehensive system of governance and compliance, designed by dentists, that deliver measurable savings for owners, confidence in regulators, while streamlining your practice.

There seem to be more and more concerns within our profession that weigh us down without contributing to the quality of the care we can provide. More and more rules and regulations, expectations and demands are made of us. These are often duplicated by various regulators and public bodies who are seemingly oblivious of the primary reason we are in existence, to provide care for our patients. There is no formal system of pastoral care – rarely personal mentoring of either individuals or practices – and very little support when it is most required. It is with this in mind that RP4 was formed by an experienced team of professionals who can support you 24/7.

Many of our clinical team came to us through working with the CQC. CQC may seem a strange route to have taken, but in fact it gives us a fantastic opportunity to help practices be better, provide individuals with ideas around problem solving, encourage many to be more aspirational in their delivery of care and ‘cross pollinate’ the great ideas that dentists and their very often talented staff come up with.

Our Team

Keith Hayes
BDS Lond 1977
51595

Company Director

Many of you know me already from GDPUK. I qualified from The Royal London Hospital in 1977. I have been a wet fingered dentist for over 30 years as well as teaching both undergraduates and postgraduates. I have been the Clinical Director of a Dental Corporate as well as the appointed practice supervisor and a clinical mentor by the NHS and the GDC.

The CQC invited me to play a part in regulatory development as well as performing many CQC inspection visits, and as accompanying clinical adviser. I quickly realised that there is a real need for a simple understanding of exactly what the CQC want to be confident about and RP4 is here to help you demonstrate this.

Diana Hayes & our office dog Henna

Director

I have been married to Keith for 39 years and also worked with him as his nurse, practice manager and recently editing the RP4 comprehensive system. My background is as a Legal Executive, but I like to think I am the person who has my feet firmly on the ground and looking at practices from the patient’s perspective. Many of you know that I often accompany Keith on practice visits if these are for our new clients. I have a much better memory than Keith and he can’t cook or iron either, so I think we make a pretty good team! I hope you invite us to visit you soon.

Anna Hayes

Admin executive & Director

Qualified by experience I am from a medical family. My experience is in health and social care. I run the RP4 office and work closely with my partner Suda who is the code writing genius behind the technical side of RP4.

I occasionally accompany the clinicians when visiting client practices and enjoy meeting new dental teams and helping them use the RP4 system effectively. It’s likely to be me that answers the telephone if you call the office.

Mike Hill

Clinical Advisor & Practice Inspector

BDS Newcastle-upon-Tyne 1979, PG Cert Practice Appraisal RCS, PG Cert Mentoring RCS Following 2 associateships I opened my own practice in 2002, with the smell of paint still in the air, having finished decorating the waiting room 6 hours before! I have worked with the East Midlands / South Yorkshire Deanery lecturing, mentoring dentists in difficulty, involved with the FD programme and inspecting practices. I worked commercially with practices to ensure their readiness for CQC, which is where I met Keith. Finally joining the CQC as a Specialist Advisor in 2015. I have known Keith for years and admire his breadth of knowledge and experience, innovative ideas and thoughtful and inexpensive delivery. Working again with him will allow me continuing, and greater, scope to achieve my aim of helping practices be as good they can be – and hopefully enjoy doing it.

David Barnett
BDS Lond 2009
179130

Dentist & Team consultant and training adviser

I qualified from The Royal London just over ten years ago. I spend most of my clinical time providing IV sedation and carrying out complex extractions, as well as a limited amount of GDS. I first approached RP4 in 2015, for assistance in setting up my own private practice. I have joined the RP4 Team as a consultant and training adviser. I enjoy mentoring and motivating dental teams to help them develop their practices.