RP4 is a small team of professionals who have a great deal of experience. We’re passionate about using this experience to help our colleagues to work within a team dedicated to providing the highest possible standards of health care.

We have provided more than £27,000 to help individual colleagues who need our support. We pledge that we will continue to do this with your help. We are dedicated to bringing about a Regulator that we all can trust to be fair and proportionate.

Who are we?

Keith Hayes BDS(Lond)Hons PG Cert Dental Practice Appraisal RCS 51595 

Many of you know me already from GDPUK. I qualified from The Royal London Hospital in 1977. I have been a wet fingered dentist for over 30 years as well as teaching both undergraduates and post graduates. I have been the Clinical Director of a Dental Corporate as well as appointed as a Practice Supervisor and a Clinical Mentor by the NHS and the GDC.

The CQC invited me to play a part in regulatory development as well as performing many CQC inspection visits, and as accompanying clinical adviser.

I quickly realised that there is a real need for a simple understanding of exactly what the CQC want to be confident about. So I have put this together in my CQC package.

Keith Hayes BDS Cert Dental Practice Appraisal RCS 51595

Since publishing our simple CQC compliance package, we have now provided detailed guidance often including practice visits to 700 practices and we visited 99 in 2016, 103 practices in 2017!

We also provided 25 presentations, including 3 at BDIA, The Eastman Hospital, Health Education England and a Symposium lecture on CQC at the Royal Society of Medicine for SAAD. 

There are lots of new innovative and helpful ideas for 2017 which will help keep you safely on the RightPath4 success in the future and also help you to meet and exceed standards expected by the GDC, NHS or CQC.

You will want to see our unique RP4 BLUEPRINT series of clinical articles which we’ll throughout 2017. 

Together we can all be even better.

Diana Hayes

I have been married to Keith for 37 years and also worked with him as his nurse, practice manager and recently editing the RightPath4 package. My background is as a Legal Executive, but I like to think I am the person who has my feet firmly on the ground and looking at practices from the patient’s perspective. Many of you know that I often accompany Keith on practice visits if these are for our new clients.

I have a much better memory than Keith and he can’t cook or iron either, so I think we make a pretty good team!

I hope you invite us to visit you soon.


Our support team

We have a small expert support team who are remaining anonymous for the moment. Suffice it to say that we have access to the most accurate information and advice that there is and for that we and our clients are exceedingly grateful.

We also have a small dedicated IT support team, thank you Anna and SV.  

Recently we have been joined by two more experienced and trusted dental professionals who have also worked closely as part of the CQC inspection team. You may meet them if you request an expert visit.

Pete Hodgkinson BDS(Lond) DGDP(UK)

Peter ran a busy five-surgery mixed practice in Helston, Cornwall for 37 years. He has served on the Board of Dental Protection since July 2008. He represented Cornwall and Devon on the General Dental Practitioner Committee of the British Dental Association for 30 years and served as Vice-Chair for six years. Peter was the Senior Dental Advisor to the Care Quality Commission from 2011 until 2015. He was a member of the Cornwall and Isles of Scilly Local Dental Committee for 30 years, was secretary for 20 years and was elected as Chair of the National Local Dental Committee Annual Conference in 2004. He is past Chair and founder member of the Cornwall Independent Dental Practitioners Group, has served as an adviser to the NHS Ombudsman, and was a media spokesman for the British Dental Association for 20 years.

RP4 stands up for YOU!

It is high time that our Profession stands up and tells the Public what is right and also what is wrong about Dentistry and its regulation in 2017.  Did you read this?


We will speak on behalf of our members and invite you all to help us by providing background information of your experiences.

Your ongoing membership fees at RP4 help to support this important work, thank you. Together we can all be even better.

Last year I visited the GDC to have one to one discussion with Ian Brack, Jonathan Green and Matt Hill at the GDC. I believe that I can make significant progress and will continue to press them for reform. I won a concession that there will be NO MORE DEAR JOHN LETTERS ARRIVING ON A FRIDAY OR SATURDAY. So if you get one, tell me!

I have had 3 meetings at the GDC in 2017 so far.

I have acted as a GDC Clinical Supervisor for three of our RP4 clients as well as written many challenges and Reports to CQC, NHS and GDC.

I have succeeded in supporting 4 dentists with issues at the GDC and saved one over £21,000 in indemnity fees per year!

Last year (2016) we supported colleagues to the tune of £27,000+ and paid for a QC to represent a colleague who would otherwise been on their own. 

Client practices and YOU

We currently have more than 700 member practices and growing daily. As you can imagine we have a huge area of expertise upon which we can draw and we invite everybody to add their experiences and ideas so that we all benefit.

You are all Experts by Experience, thank you.